Your Tyre – Your Satisfaction
We try to ensure that information on our websites is accurate, complete and up-to-date. In using our websites, however, you agree to be bound by the Terms & Conditions, which take effect on the date when you first use the website.
Is there something wrong with your reTyre?
We design and manufacture premium tyre surfaces for your safety and pleasure. When you are riding on reTyre and suspect there is something wrong with them we can assist in providing professional support in resolving your concerns.
Utilize customer support expertise
There are many parameters influencing reTyre's optimum performance level. To assist you in understanding some of the most common failures we have produced a FAQ.
There is however no substitute for direct contact with customer support, so feel free to contact us regarding any issue.
Good to know - Warranty coverage
All reTyres are covered by our warranty policy which is based on the Norwegian Consumer Procurement Act. You are thus covered by a minimum warranty period of two years starting from the day when you purchased the tire. If you buy your product through a distributor/retailer in a different country, you must obey to the corresponding law for that particular country. As your warranty is based on your sales contract at point of purchase you should first consult with the shop/dealer where you originally purchased your reTyre(s).
We regularly inform and train our distributors as well as retail partners regarding potential failures and our warranty complaint handling processes. If your local dealer identifies a condition that is potentially subject to our manufacturer's warranty they will typically take up the case with us on your behalf. We will make all reasonable efforts to support your local dealer with a fast and fair decision on your warranty complaint.
This warranty is void if the reTyre surface has been damaged by crash, impact, abuse outside of intended use, or non-adherence to manufacturer guidelines. Warranty does not apply if the reTyre surface has been modified. The warranty does not apply if the user has let the product stay on the bike, or left it outdoor, for an unecessary period of time during the two years as it may increase the wear and tear of the product more than when used as intended.
To the extent allowed by local law, except for the obligations specifically set forth in this warranty statement, in no event shall reTyre or its third party suppliers be liable for direct, indirect, special, incidental, or consequential damages.
The terms and conditions shall be governed by and constructed in accordance with the laws of Norway and we both irrevocably submit to the exclusive jurisdiction of the courts of Norway.
If any part of the terms and conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the terms and conditions and shall not affect the validity and enforceability of any of the remaining provisions of the terms and conditions.
Terms and Conditions Statement
By placing an order online you agree to be bound by the terms and conditions set out within the website. If you do not agree to be bound by these terms and conditions then you may not order any products from this site.
Limitation of Remedy
Replacement of the reTyre surface is the sole and exclusive remedy in the event of breach of any warranty or of any agreement relating to the tire.
Limitation of Liability
In no event shall reTyre be liable for any incidental, indirect, special or consequential damages or liabilities (including but not limited to incidental or consequential damages for loss of time, inconvenience, loss of use of bicycle, or any other consequential or incidental loss) in connection with the purchase, use, or operation of the tire, whether due to a breach of warranty, breach of contract, or otherwise.